IT Cluster Support Technician - Cluster 6
REAch2 Academy Trust
Start Date
As soon as possible
£22,671 – £24,827

About the Role

Responsible to the Head of IT, REAch2 Academy Trust is seeking to recruit exceptional Cluster ICT Support Technician to join the Trust in our growing organisation and team of ICT technicians. The post holder is to be based in one of our academy’s in the Cluster area and will require regular site visits to REAch2 Schools locally and further afield as necessary. This position is to cover REAch2’s Cluster Six, which is Essex, Clacton-on-Sea, Colchester and Ipswich.

We can offer:
• A varied and rewarding role where you will be working collaboratively to help ensure the educational success of academies within their respective clusters by providing excellent IT support and capability
• The benefits of being part of the forward-thinking REAch2 Multi-Academy Trust, considered one of the most successful primary Trusts in the country
• Opportunity to consolidate your IT skills and knowledge through an apprenticeship route
• We offer a competitive salary plus membership of the LGPS pension scheme, Term Time (39 weeks) plus 2 weeks working, with opportunities for career progression

You will:
• Bring experience of working across multiple sites with experience delivering first line IT support, gained ideally within a successful educational establishment, or primary school, federation or Multi-Academy Trust
• Capable of working collaboratively with colleagues and key staff within a cluster of schools
• Demonstrate a successful track record of delivering a quality first line IT support service
• Be determined to develop your skills and professionalism within your role
• Be able to travel around your cluster as required.

About the Trust
The Trust has academies based all across England and includes schools at various stages of development, from those requiring significant improvement through to existing outstanding schools. As a Trust we are clear about the importance of achieving long term sustainability for our schools. Our vision is to enable individual academies to flourish with real autonomy, whilst also ensuring a strong ethos of support and collaboration across our schools.
We are presented with a rare opportunity to make a real difference to the lives and life chances of so many primary school children – many of whom haven’t previously received the educational opportunities they deserve.

In order to deliver our vision, we need exceptional staff across the organisation, and we believe that the quality of our staff sets us apart.

Based within the academy clusters the roles will provide effective IT support to our academies within the cluster, attending sites to rectify any IT problems and install hardware and software as necessary, and escalating matters where appropriate.
As Cluster ICT Support Technician, the role will provide high quality and effective support including, but not restricted to the key areas as follows:
• Management of Windows Server 2016 & Office 365
• Knowledge of Microsoft Azure & Virtualised Networks
• Able to visit sites academies locally and further afield as necessary
• Able to engage with end users in schools and central team staff
• Identify, troubleshoot and resolve IT issues
• Installation & configuration of various end user devices & software packages.
• Providing IT support with the cluster.
• Escalating issues to 2nd line/development where required
• Undertaking small/medium internal IT projects as and when required

Being able to act with discretion and confidentiality is a pre-requisite along with being highly organised and with meticulous attention to detail, whilst also working within tight deadlines is essential.
Those we recruit are able to demonstrate that they share our values, are highly motivated to work with colleagues within and beyond their role to continuously develop their skills and pursue professional excellence, and are committed to providing the highest standards of teaching and support for all children. If that is you then we would be delighted to receive your application.

Initial and exploratory conversations can be had with the Head of IT for REAch2 by emailing a copy oy your curriculum vitae to [email protected]. Please be aware that this will only facilitate a first stage telephone or video call and should you wish to make an application then a completed REAch2 application form will be required.

Closing Date
Friday 31st March 2023 at Midday
Application Contact
Trust Social Media

The Application Form can be downloaded from the Documents section of this advert.

Completed applications forms should be sent to [email protected]

REAch2 Academy Trust have an Equal Opportunities Policy for selection and recruitment. Applicants are requested to complete the Trust’s online Equality & Diversity Monitoring Form separately.

REAch2 is continuously working towards improving the diversity of the Trust, and the experience for our staff from diverse backgrounds. We are clear that the value of greater diversity to the Trust lies in the way we will value difference when we work together towards richer solutions. 

We are keen to hear from all candidates with the appropriate experience who feel they can make a real contribution to the Trust. If you can bring a fresh perspective to the challenges we face whether through your background as someone from an ethnic minority or you live with a disability (visible or not), are open about your faith, religion or belief or about being LGBTQ+, your application will receive a warm welcome. As will applications from all suitable candidates.

REAch2 is committed to safeguarding and promoting the welfare of children and young people and expects all adults working in or with our schools to share this commitment.

Enclosed in our application pack is a copy of our safer recruitment policy, which outlines the steps we take to ensure that we attract the most suitable, high calibre candidates, and to help deter, reject or identify people who might abuse children or are otherwise unsuited to working with them.

We encourage all potential candidates to read this policy carefully in order to fully understand what is expected of you in our recruitment process. All roles will be assessed for the appropriate level of DBS check, which will include a Children’s Barred List check if the role meets the criteria for regulated activity.

• A flexible work location for this role
• A wide range of professional development and progression opportunities,
• 28 days’ paid holiday (rising to 31 days after 5 years’ service) (pro rata for part-time or term-time only)
• Reimbursed travel expenses
• Membership of the generous Local Government Pension Scheme LGPS,
As part of REAch2 employee benefits we also offer an eye care scheme, access to an Employee Assistance Programme for you and your immediate family and membership to ‘perks at work’ – which includes discounts on holidays, shopping, family days out and much more.